How we collect, use and protect your information when you use Gas.wales
This Privacy Policy explains how Gas.wales collects, uses and protects personal information when you use this website, contact us, request a quote, book a job, or otherwise interact with our services.
We review the policies perdiodically, you should refer back to this page for up to date information as and when required.
Gas.wales is a website and service platform relating to gas, heating and plumbing enquiries, quotes, bookings and related support across Wales.
For the purposes of data protection, Gas.wales is responsible for deciding how your personal information is collected and used through this website and related communications.
We may collect personal information when you use our website, submit a form, contact us by email or phone, request a quote, book a job, or register interest in joining the Gas.wales engineer network.
We use personal information to operate the website, respond to enquiries and provide the services requested. This may include:
Depending on the nature of your interaction with us, we may process personal information because:
When you submit a form through this website, we collect the information you provide so that we can review the enquiry and respond appropriately.
This may include general contact requests, quote requests, job bookings, and other service-related submissions. We may keep a record of these enquiries for customer service, administration and business record purposes.
If you email us directly or contact us by phone, we may keep a record of the communication, including the details you provide, in order to respond and manage your enquiry.
If you contact us to register interest in joining the Gas.wales engineer network, we may store the information you provide in order to review your interest and contact you about future opportunities or platform development.
This website may use cookies or similar technologies to help the site function properly, improve performance, measure usage and understand how visitors interact with the website.
Cookies may be used by the website itself or by third-party services such as analytics, embedded tools or security systems. You can usually control cookies through your browser settings.
We may use third-party tools and services to help operate the website and understand performance. These may include website analytics, spam protection, form handling, hosting providers and other technical services.
Where these services process personal data on our behalf, they are used to support the operation and improvement of the website and related business processes.
We do not sell your personal information. We may share information where reasonably necessary with:
We keep personal information only for as long as reasonably necessary for the purposes for which it was collected, including responding to enquiries, managing customer relationships, keeping business records, and meeting legal or administrative requirements.
We take reasonable steps to protect personal information against unauthorised access, misuse, loss, disclosure or alteration. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Depending on your location and the circumstances, you may have rights in relation to your personal information, including the right to request access, correction, deletion, restriction or objection to certain processing.
If you wish to make a request regarding your personal information, please contact us using the details below.
If you have any questions about this Privacy Policy or how your information is used, please contact:
Email: info@gas.wales
We may update this Privacy Policy from time to time to reflect changes to the website, our services or legal requirements. Any updates will be posted on this page, with the revised date shown above.
