Faster Diagnosis

Show us the problem

Upload a short video of your issue using the form below. This helps our team quickly understand the problem and give you the right advice before attending.

For best results, keep your video clear, steady, and focused on the issue.

Show the appliance or affected area clearly
Include any visible leaks, faults or error codes
Capture sound if the issue involves noise
Upload Your Video

Before you upload

Please send one short, clear video so our team can quickly assess the issue before getting back to you.

Show the affected area Keep the boiler, radiator, pipework or fault clearly in view.
Include visible signs Capture leaks, warning lights, error codes or anything unusual.
Record sound if relevant If the issue involves noise, let the video capture it clearly.
Keep the clip focused and as short as possible. Larger files may take longer to upload on slower connections.

What you can expect

We focus on making the process clear and efficient - helping you understand the issue, the next step, and how quickly it can be resolved.

Step 1

Clear understanding of the issue

Whether you contact us directly or use one of our guided routes, we gather the right information early to avoid delays and confusion.

Step 2

Practical next steps

You’ll be guided on what needs to happen next - whether that’s a visit, a repair, or a quote for planned work.

Step 3

Getting your heating back on

Our goal is always to resolve the issue as efficiently as possible, restoring heating, hot water or system performance with minimal disruption.