This Privacy Policy explains how Gas.wales collects, uses and protects personal information when you use this website, contact us, request a quote, book a job, or otherwise interact with our services.

Website: gas.wales
Email: info@gas.wales
Last updated: 22/02/2026

1. Who we are

Gas.wales is a website and service platform relating to gas, heating and plumbing enquiries, quotes, bookings and related support across Wales.

For the purposes of data protection, Gas.wales is responsible for deciding how your personal information is collected and used through this website and related communications.

2. What information we collect

We may collect personal information when you use our website, submit a form, contact us by email or phone, request a quote, book a job, or register interest in joining the Gas.wales engineer network.

• Your name
• Your email address
• Your phone number
• Your postcode or property location
• Details about the work or enquiry
• Any information you choose to include in messages or emails
• Technical website usage data such as IP address, browser type and pages visited

3. How we use your information

We use personal information to operate the website, respond to enquiries and provide the services requested. This may include:

• Responding to quote requests and booking enquiries
• Communicating with customers about repairs, installations, servicing or related work
• Managing landlord, commercial or engineer-related enquiries
• Improving website performance, content and user experience
• Maintaining records of communications and service requests
• Meeting legal, regulatory or business administration requirements

4. Lawful basis for processing

Depending on the nature of your interaction with us, we may process personal information because:

• It is necessary to respond to your enquiry or take steps at your request before providing services
• It is necessary for our legitimate interests in operating and improving the business and website
• It is necessary to comply with legal obligations
• You have given consent, where consent is required

5. Contact forms, quote requests and job bookings

When you submit a form through this website, we collect the information you provide so that we can review the enquiry and respond appropriately.

This may include general contact requests, quote requests, job bookings, and other service-related submissions. We may keep a record of these enquiries for customer service, administration and business record purposes.

6. Emails and phone enquiries

If you email us directly or contact us by phone, we may keep a record of the communication, including the details you provide, in order to respond and manage your enquiry.

7. Engineer registration interest

If you contact us to register interest in joining the Gas.wales engineer network, we may store the information you provide in order to review your interest and contact you about future opportunities or platform development.

8. Cookies and website usage data

This website may use cookies or similar technologies to help the site function properly, improve performance, measure usage and understand how visitors interact with the website.

Cookies may be used by the website itself or by third-party services such as analytics, embedded tools or security systems. You can usually control cookies through your browser settings.

9. Analytics and third-party tools

We may use third-party tools and services to help operate the website and understand performance. These may include website analytics, spam protection, form handling, hosting providers and other technical services.

Where these services process personal data on our behalf, they are used to support the operation and improvement of the website and related business processes.

10. Sharing your information

We do not sell your personal information. We may share information where reasonably necessary with:

• Service providers who help operate the website or communications
• Contractors, engineers or operational partners where needed to progress an enquiry or service request
• Professional advisers, insurers or legal representatives where required
• Authorities or regulators where we are legally required to do so

11. How long we keep your information

We keep personal information only for as long as reasonably necessary for the purposes for which it was collected, including responding to enquiries, managing customer relationships, keeping business records, and meeting legal or administrative requirements.

12. Data security

We take reasonable steps to protect personal information against unauthorised access, misuse, loss, disclosure or alteration. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

13. Your rights

Depending on your location and the circumstances, you may have rights in relation to your personal information, including the right to request access, correction, deletion, restriction or objection to certain processing.

If you wish to make a request regarding your personal information, please contact us using the details below.

14. Contact us about privacy

If you have any questions about this Privacy Policy or how your information is used, please contact:

Email: info@gas.wales

15. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to the website, our services or legal requirements. Any updates will be posted on this page, with the revised date shown above.